Support Tickets

Technology tickets (general support) — sorted by days open, longest-open first.

Status

Delivery

Ticket TypeOpen This Week (8/3–8/9)Resolved Last WeekResolved 30 DaysResolved YTD
Technology 29 12 49 366

🆕 New or To Do (19)

ClientTicketDays OpenInitiativeLast Reply
Origin Sleep #614524 252 Delivery Preferred Date Integration stale awaiting response 😠 frustrated Hi Cameron, Appreciate the update, do we have a timeline we are looking at to get this accomplished? Best regards, Silin Goh On 03/07/2026 0…
Tru Grit Fitness LLC #624923 215 NetSuite Warehouse Location Mapping on Shipments awaiting response 😠 frustrated These people were on the To line of the email: Sofia Terry-Lloyd (sofia@trugrit-fitness.com), Cameron Fraley (cameron.fraley@redsta…
— #639245 155 RSF - Locked SS Permissions legacy awaiting response Just circling back on this SS Locked Permissions thread to see if anything has changed. IB
Tramline #644134 133 RE: Small Item Shipping awaiting response 😠 frustrated Thanks, Cameron. Will this impact the charges we received for those shipments that went out without this prompt working correctly? We were cha…
Stapelstein ® Corp #646800 120 #C34110 Custom Fees legacy awaiting response 😠 frustrated Hey @Chase Irwin , Is there any update on this. Thank you!
Beetronics Inc. #658417 75 RedStag API error: FedEx error: ERROR: Authentication Failed (Request ID WyejQBg) awaiting response 😠 frustrated @Nicole, please advise on this. We would like to have a timeline on when this will be corrected.
Bluejay Bikes #658886 72 Order 6347 legacy awaiting response 😠 frustrated Hi Meaghan - Our Tech Team will take a look at this and will be in touch with an update. Thank you, Meghan Romano Client Support Specialist Office: (800) 815-7824 Expecting a shipping container at on…
Wintergreen #659422 70 FW: BOM Update legacy awaiting response 😠 frustrated Hey Scott, I'm creating a Team Support Ticket to keep everything in one place. We will update once we have reviewed this. Thanks Virginia Hayes Client Success Manager Direct: (865) 252-0393
Bluejay Bikes #665217 44 6221, 6347, 6632 - Pulling Inventory when it shouldn't be stale awaiting response 😠 frustrated Hello Meaghan- Our Tech Team will review this issue and will be in touch with an update as soon as possible. Thank you Meghan Romano Client Support Specialist Office: (800) 815-7824 Expecting a shipp…
CB Consumer Products LLC - Luxome #668532 29 Negative RSF inventory balances in Shopify stale awaiting response Thanks Chase but unfortunately, we do not have Delete Order, nor can we make any edits to a cancelled order lol Im going to see if I can get an act…
Jmatek #670362 21 Unable to add a part to an order for placement 😠 frustrated Hey Megha, Apologies for the delay Just to confirm were you attempting at add PT-TP3050TANK to the order along with PT-810701364? Thanks Chase Irwin Integrations Specialist Red Stag Fulfillment P: W:…
Mito Red Light #670913 19 Re: Order Fulfillment #138955 Hey Maurice, If you let me know which order(s) you are having issues with, happy to help Thanks Chase Irwin Integrations Specialist Red Stag Fulfillment P: W: E: 800 815 7824 (STAG) redstagfulfillmen…
Kelato Animal Health #671346 16 Kelato Animal Health LTL Orders Based on Weight Cameron, I can do 4:30 or 5 next Tuesday or Thursday if you want to set something up Don't feel like you have to be there, happy to handle it
(not assigned) #671667 15 Redstag Webhook Response Issue - Kelato awaiting response Hi Chase, We are using the shipment information returned by Red Stag to automatically create and update Packages and Shipments within our Zoho syste…
Big Fred's Tool Shed #673154 9 Re: Bill of Materials - Bundles awaiting response 😠 frustrated These people were on the CC line of the email: Benjamin Getz (teamgetzllc@gmail.com), Beirne Chisolm (beirnechisolm@gmail.com) Cameron - I…
Dream Vessels Pty LTD #674027 5 Urgent: Request for BOM set up awaiting response 😠 frustrated Hello Iian, There are still no available quantities showing. Thank you. Roselle
The Better Packaging Co. #674424 2 BP22247NA 😠 frustrated Hey Team, Re: backordered product Just want to understand what the expected behavior is when a product is out of stock on our side. For the SKUs in question are you able to provide stock levels at th…
Chemport #674546 2 Re: Issue with webhook in Redstag awaiting response Hello, the issue is not with the webhook itself, it was created and it is used, but two times it got deactivated by it self and we didn't know. Don'…
Refractory Trading House #674730 1 Issue with the account awaiting response 😠 frustrated Hi Cameron, Thank you for the update. Best regards, Eugene

👀 Under Review (2)

ClientTicketDays OpenInitiativeLast Reply
Lori Wall Beds #624312 217 Re: Project: Declared Value for Lori Bed Variants legacy 😠 frustrated Hey AJ, The script is matching on LS2SF1, however the SKU has no customs value and in turn, the declared value has nothing to inherit. Please ensure that the customs information is filled out and cor…
Dimension 6 Fitness #670479 21 Order 52560 awaiting response 😠 frustrated Hi Chase and Team, Thank you for the support here. I have notified out ECOM / Development team of this error and will let you know if anyt…

🟡 In Progress (7)

ClientTicketDays OpenInitiativeLast Reply
NÜO Athletic Innovation #664664 47 RE: Walmart ecommerce integration stale awaiting response 😠 frustrated Hey Stephanie, Wednesday at 2 works for us. I'll send out the invite shortly. Thank you, Chase McDaniel Client Success Manager Office: (865) 252-0360
Caseking dba Pro Gamersware GmbH #598894 43 Removal of signature legacy Spoke with the team - 2 paths we're going to take: 1) follow up with SS team on if this has or will be in a release 2) do a test in sandbox of once scenario to see if we can accomplish it in the STS …
Vital+ #667124 35 Redstag Order Fulfilment - PRO & BOL Numbers awaiting response 😠 frustrated Thanks Chase - appreciate the follow up Regards, Matt Lording Operations Manager E matt@getvitalplus.com W getvitalplus.com S instagram I tiktok
FightCamp #671914 14 FightCamp API Connection awaiting response 😠 frustrated Hey Jerome, Just in case you didn't receive our message, here is a link to our API documentation - https://docs.shipstream.io/merchant-api/introduction . Let us know if you have any questions. Thank …
Bytrade Pty Ltd (LuxeyPets) #672909 9 Virus Issue awaiting response 😠 frustrated Hi Paul, Actually, I just received the following message from the team: "Chatting with my manager, that is our message and not anything fake or malicious. Its purpose is to ensure that using TeamSupp…
Keelan Scott #673454 7 How does the 6-chair dining set auto-route to LTL? awaiting response 😠 frustrated Hey Keelan, Just circling back on this thread to see if you have a timeline to when we would be disabling our scripts? We would need to get your API rules in place, disable our scripts, then test. If…
Profile Studio, Inc. (The Hairpin Leg Co.) #674460 2 API and site issues Hi team - happy to dig in here. First, on the URLs — here's the current portal and API endpoint for each environment: Environment Portal URL API Endpoint Production https://wms.redstagfulfillment.com…

✅ UAT (1)

ClientTicketDays OpenInitiativeLast Reply
— #638069 160 Desky / Nesting Iusses / Tech Ticket stale PR is out for final verification. Will be deployed on approval.

✔️ Done / Closed — Landed Last Week (12)

ClientTicketInitiative
Dimension 6 Fitness #591062 Re: Adding 'Brands' to RSF Order Form
FightCamp #636627 Tracking not transmitting back to customer for partially shipped backorders
— #640012 QuickPlay Sport Retroactive FIFO
JLev Inc DBA Jskis #652028 Shipstream/Preorder Workaround Question
(not assigned) #662479 RE: Testing order
— #668979 UltraClear Epoxy BOMS
Sleepyhead Inc. #669158 #87986 #88659 #88417 #88277 #88071 #88065 #88053 #87986 #87638 - tracking not showing delivered but it was
NÜO Athletic Innovation #673108 new Login access
LIT Method #672731 Re: New team member.
Concept2, Inc. #673152 Change to Concept2 Contacts
JLev Inc DBA Jskis #672859 Order 98831 Failed to upload
Lucky Gunner (LGDC) #674086 Site Issue

✔️ Done / Closed — Rest of Last 30 Days (2)

ClientTicketInitiative
Rorra (inferred) #653270 Rorra Custom Box integrations
— #666291 Hold Script for Medifast (Jason's Pharm)

+21 closed earlier (more than 30 days ago) — not shown individually.

ℹ️ About this data

See integrations.html for the other ticket track, and prs.html (Scripts) for the engineering/PR pipeline — this report is purely about Technology ticket status.

Last Reply is the last note recorded on the ticket in TeamSupport — not a status, just whatever was last said. Not shown for Done/Closed, since there's no ongoing conversation to show.

😠 frustrated is a local keyword/pattern heuristic over TeamSupport correspondence (no AI) — a "worth a human look" signal, not a verdict.

(inferred) client names are matched from the ticket title against known customer names, not a confirmed TeamSupport Customer/Contact association.

Delivery = same shape as the Summary page's table, scoped to just this ticket type: Open This Week is a live count, Resolved Last Week/30 Days/YTD are tickets closed in that trailing window.

Generated 2026-08-12T18:50:24.667Z.